 |
 |
|
 |
|
|
 |
 |
|
 |
|
|
|
30 Day Money back Guarantee on shared and reseller hosting. All Shared and Reseller hosting plans come with a 30 day money back promise. Try us for 30 days if you like us stay with us, if for some reason we do not meet your needs simply tell us what we have done wrong and we will either fix it or give you your money back. Sorry due to the fact that servers are built to order we cannot offer a money back promise on dedicated servers. However if there is something you are unhappy with contact us and we will do everything in our power to remedy the problem.
99.9% Uptime GuaranteeOur network has and continues today to maintain a better than 99.98% uptime rate over the last 4 years. We do not offer feel good guarantees on network uptime that cannot be collected on, like some host do by hiding in the small print things like not valid if it scheduled down time, or things that happen that are out of their control etc. . We simply say if it is down it is down. We will notify you by posting in our forums and announcement area when there is to be known maintenance. Or if there is a network issue triggered by our upstream providers we will notify you as soon as possible and keep you updated as to what is going on to fix the problems.
In our experience most people would rather have someone updating them and know that the problem is being worked on than a $2 or $3 credit on next months bill that most providers give if there is an outage.
24/7/365 SupportOur help desk is manned 24/7/365 days a week, our average response time to a ticket is 16 minutes or less for an acknowledgement by a human to your ticket. Our servers are monitored from 2 different locations. We do not simply monitor if a server is up or down but monitor things like system load, memory usage and disk usage, in real time. On duty tech's not only get alerts to any system outages or out of norm conditions they also see them happening in real time on our status monitor screens. Our goal is to know before there is a server wide problem and fix it fast.
Plus in case of an emergency and you cannot reach our help desk there is a phone contact number which is active 24/7.
