Dedicated Hosting - Management

We offer 3 levels of management depending on your needs and skills Basic, Silver and Gold management.

All servers come with the Techark Dedicated Support Portal, with access to APC remote reboot, Server Monitoring and RTG graphs.

Management Overview

Are reboots free?
Of course all servers include free emergency reboots.
Plus all servers come with APC remote reboots so you can reboot the server yourself through your Techark management panel.

Do you offer management on a server without CPanel/WHM.

Technical no. But depending on your needs custom management may be arranged on a non cpanel based server. Contact sales for more information.

What Software is installed on managed servers?
MySQL, PHP, Apache, Bind, mail servers, Cpanel/WHM etc. When we hand you the box it is ready to start putting clients on.

Can I switch from managed to unmanaged at any time?
You can start managed, go to semi as you learn, and then switch to unmanaged. We only require 30 days notice that you wish to switch plans on your next billing cycle.

What is not covered in the managed?
We do not cover 3rd party software installs that we do not supply, nor do we troubleshoot 3rd party software your clients may install. If you elect to install software or do server maintenance yourself and you break it we will charge an admin fee to fix it.

$0.00/month

Basic Level Management

Hardware repair and troubleshooting is included.

Your server will be added to our offsite monitoring software in the event of
a downed server or service your will be emailed at your nominated email address.

Our tech's will be happy to consult with you and do basic task such as
advise you on the install of server software etc. We will not trouble shoot or repair any
software.
cPanel support - if you buy cPanel from us - we will support you on it.
Hardware replacement - we will replace faulty hardware at our expense with onsite spares.

$35.00/month

Silver Level Management

We will do full monitoring of the server, with notifications going to you and our support staff however we will only restart a service if you request we do so via our ticket system. We will do security patches upgrades and kernel updates upon request. We will not do 3rd party software trouble shooting or installs. We will leave customer level troubleshooting up to you.

Monitoring - ping and services - we will ping monitor your server for you and notify you by email if a service fails.
Initial server set up and security hardening including firewall install and set up, disabling unneeded services and installing patches to latest software.
Hardware replacement - we will replace faulty hardware at our expense with onsite spares.
Hack recovery and dissection - if your server is hacked we will help you figure out why by going through logs and directories so we can secure it for future use.
Services configuration help - our tech's will help you initially configure and answer questions on services configuration including cPanel - DNS, email etc.
Services restart - if you lose a service - we will restart it at your request if you do not have access.
Server troubleshooting - server not performing well - we will help you trouble shoot it and make recommendations for performance improvements based on our observations.
cPanel support - we will support you on it.
OS patch and security updates - we will update your system at your request up to once a month at no charge.

$65.00/month

Gold Level Management

We fully manage the server; you sell accounts and service them but when problems arise we will back you all the way. If you contact us and report a customer at domain.com is not getting his emails on his account joe@domain.com we will log on and help you resolve the problem with his account down to the account level. We will also be doing full proactive monitoring of the server, log files, software installs, proactive security updates, OS patches etc., reboots and service restarts, leaving you to only worry about running your business and not server administration.

Monitoring - ping and services - we will fully monitor your server for you including load and disk/mem usage, if a service goes down such as apache,mysql etc. we will log in and restart it with out you having to notify us first.
Initial server set up and security hardening including firewall install and set up, disabling unneeded services and installing patches to latest software.
Hardware replacement - we will replace faulty hardware at our expense with onsite spares.
Hack recovery and dissection - if your server is compromised or hacked due to a faultily customer install of insecure scripts etc. we will find out why by going through logs and directories and notify you of the vulnerability so it can secure it for future use.
Services configuration help - our tech's will help you initially configure and answer questions on services configuration including cPanel - DNS, email etc.
Services restart - if you lose a service - we will restart it.
Server troubleshooting - server not performing well - we will trouble shoot it and make recommendations and implement them for performance improvements based on our observations.
cPanel support - we will support you on it.
OS patch and security updates - we will update your system using Red Hat Network or when patches are released and security advisory's are issued.

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Dedicated Hosting - Management

Management Overview

Basic Level Management

Silver Level Management

Gold Level Management

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